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FAQs

How did the Sharyln & Co brand started?

Sharyln & Co was born out of passion and frustration by the founder Sharyln to help people solve their skin problems to achieve clear skin and regain confidence.

She understands that consumers are often confused by the plethora of products in the market and pressured by the latest trend resulting in choosing the wrong product for their skin type.

She wants to use her extensive working knowledge as a certified skincare aesthetician, makeup artist, and skin care treatment curator to help people choose the right skincare products to suit their skin type at every stage of their life.

 

What skin problems do Sharyln & Co solve?

We focus on treating acne, pigmentation, eczema, acne rosacea and acne scars. We can't promise miracles, but we can provide you with ways to manage and control your skin challenges.

Acne, pigmentation, eczema and acne rosacea are skin conditions that come and go almost whenever they like. Many factors trigger them. We can manage these conditions and prevent them from flaring up too often. Acne scars are often due to skin trauma. They can be treated with products or treatment depending on the severity. The key reduce skin trauma is not to scratch, prick or extract.

 

What skin types are Sharyln & Co products suitable for? Can I use it if I have sensitive skin?

All our products are suitable for sensitive skin, including rosacea and eczema. We test our products on various skin types and tones. We incorporate feedback into our formulations.

We know that everyone's skin is unique. We recommend reading through our ingredients list to see if you may be allergic to any of them. For example, we have come across people allergic to aloe vera gel when almost everyone finds it soothing.

 

What makes Sharyln & Co products effective?

Resolving the root cause of skin problems is the key to clear skin. Our products focus on reducing skin inflammation and strengthening the skin barrier. When your skin is not irritated or traumatised, you don't get breakouts or skin flaws.

Ingredients are chosen for their efficacy and safety. We use ingredients that are produced with minimal environmental impact.

Our formulas work harmoniously with the skin’s natural function to deliver noticeable results without irritation or discomfort. We do not use parabens, sodium lauryl sulphate (SLS), or alcohol. Our products undergo rigorous testing at independent labs, including on the founder and members of her family and friends, to ensure they are safe and kind for the skin.

We personalised skincare routines for customers by discussing their skin types, lifestyles, the solutions into their daily routines. We know what may be good products to use initially may not be suitable for you now. Our experienced team helps customers discover how to maintain their best skin.

 

How long does it take to see results?

Skin improvement should be seen after one to two weeks, depending on the product used. Improvement is more significant for those who combine facial treatments and product use. For example, customers who used KLER Stainless Whitening Elixir coupled with a facial treatment at our centre versus only applying product at home saw a faster and more obvious lightening of their pigmentation after two weeks.

 

Where are Sharyln & Co products made?

Most of our products are made in Singapore, except for a few items manufactured in Indonesia, Korea, Australia, and the United States.

 

What is the shelf life of Sharyln & Co products?

Our products generally have a shelf life of 24 months unopened and an opened shelf life of 3 to 6 months. We strongly believe in keeping our products fresh, ensuring that you get Sharyln & Co products at the peak of their potency for maximum results. Hence we make our products in small batches with individual package dosages lasting around 5-6 weeks.

 

Are Sharyln & Co products safe for kids/all ages?

Our products are suitable for children aged 8 years and older. Our KYLN Maskne Toner and KARE Eczema Soother Toner are suitable for babies with dilution 1:1 with water. We plan to expand our baby product line in the near future. Our customers’ children use our products too! They often ask us about purchasing larger bottle sizes for sharing with their children.

 

Are Sharyln & Co products safe to use during pregnancy and/or breastfeeding? 

Our products are designed with the utmost care and are safe for use during pregnancy and nursing. That being said, we understand that our skin changes during pregnancy. We recommend our customers to speak with their doctors and take the precautionary measures they see fit throughout and after pregnancy. Always clean your nipples before breastfeeding or expressing breast milk.

 

Are Sharyln & Co products cruelty-free? Do you test products on animals?   

We proudly do not test on animals.

 

Are Sharyln & Co products fragrance-free?

Currently, four of our products contain fragrances. We do our best to avoid the use of fragrances. However, we sometimes use fragrances when it is necessary to mask the odour of certain ingredients. We only choose fragrances that are safe and do not cause skin irritation.

Essential oils can also cause skin irritations; a product labelled as “fragrance-free” does not guarantee that it is safe for your skin.

 

Are Sharyln & Co products vegan?

Our first principle is not about selling a vegan product but a safe and effective product. There are many schools of thought and marketing that tout the benefits of plant-based or vegan products, but it is important to understand that the safest products are those whose ingredients are formulated in the right percentage.

Currently, most of our products are natural and/or vegan. One of our products contains Salmon DNA; however, we are researching alternatives so that we can replace it. We seek to use the most responsible and sustainable ingredients available.

 

Are Sharyln & Co products sustainable?

We support green and sustainability movements. We use reusable containers (such as glass bottles), avoid plastic whenever possible and recycle bubble wrap from suppliers to protect products during shipping.

Our products do not come with an individual box unless otherwise required. For example, our customers pay for gift wrapping (to save trees). Our website provides all the product information needed, so we do not waste paper by printing brochures.

 

How should I store Sharyln & Co products and how long can they be used after opening?

Storage instructions are stated on product labels and our website. Keep your skincare products away from excessive heat and not exposed to direct sunlight. Please store in a cool, dry place and its original container; always close when not in use. If the product requires refrigeration after opening, we will also indicate it on the product label.

 

Where can I buy Sharyln & Co products?

You can purchase our products on our website, www.sharyln.co, or in our store at City Gate Shopping Mall. We are also available for purchase on Lazada and Shopee. We’ll be where you need us.

 

Where do you ship to?

We ship worldwide! Shipping within Singapore is free with no minimum purchase. We use DHL as our carrier for international shipments. The cost of shipping is calculated based on the weight of the items you purchase. You may contact us to arrange shipping with another carrier if you prefer.

For those who live in the UK (England, Wales, Scotland, North Ireland) please click here to make your purchase.

 

Why join Sharyln & Co Family Facebook Group? What are your membership benefits?

Sharyln & Co Family is a customer-only club run on Facebook. Membership provides access to benefits to help you get the most out of your skin health experience. The best part is, it is free!

Benefits include:

  • Skincare tips
  • Exclusive offer (As a member, you will receive promotions that are better than those offered to the general public)
  • Customer appreciation events (We host monthly or bi-monthly events for our customers to participate in. For example, we have hosted face massage workshop, healthy eating, workplace exercise and eye care workshops)

 

What can you expect if you visit us at the store?

We welcome you to visit us and enjoy our warm, friendly and professional service over a relaxing drink such as coffee, tea, hot chocolate or wine.

You will not experience any hard-selling and promotion gimmicks (we hate it just like you!). Read our Google reviews

 

What are your opening hours?

We are open Monday to Friday from 11.00 am to 8.00 pm. Weekends and public holidays are by appointment only, so don't hesitate to contact us beforehand if you wish to visit during these times. Our founder is often available at the store, so feel free to meet her while you are here.